One document that answers the claim line by line.
Everything Fettlr does is in service of the artefact at the end. This is what it contains, and why each part is there.
Four parts, in the order someone reads them.
Cover
The property address, the dates of both inspections, and the exact schedule the record was compiled against, named and dated. A document that does not identify its own source is not evidence of anything.
Summary
Counts and references for what is unchanged, what has been flagged as different, and any item the walk-through could not reach. Somebody deciding whether to raise a claim reads this page and nothing else.
Room by room
The body of the document. Every item in the schedule appears as a pair — the clerk’s original wording on one side, the photograph and any note on the other, under the original reference number.
Documents and declaration
Cleaning invoices and contractor receipts as appendices, then a statement of who compiled the record, when each photograph was taken, and that nothing was edited after capture.
Adjudicators are not persuaded by volume.
A hundred photographs prove less than twenty that are tied to something. Four properties of good evidence do most of the work, and all four are structural rather than a matter of effort on the day.
It is tied to the claim
A deduction is argued against a numbered item. Evidence that carries the same number answers it directly; evidence that doesn’t has to be matched up by whoever is reading, and often isn't.
It is dated at capture
Each photograph carries the moment it was taken, recorded when it was taken rather than asserted afterwards.
It is complete
The schedule sets the list, so the record covers every item rather than the ones that happened to catch someone's eye. Gaps are shown as gaps instead of quietly omitted.
It is unedited
Photographs go into the report as captured. Nothing is cropped, enhanced or replaced afterwards, and the declaration says so.
Where the report goes.
- On file against the tenancy, the day the keys come back
- To the landlord, as the basis for raising or dropping a deduction
- To the tenant, so a fair deduction is visibly fair rather than asserted
- Into an adjudication bundle, if it gets that far, without reformatting
Fettlr produces a photographic record and nothing more. It is not a legal service and does not give advice on whether a deduction is reasonable — that judgement stays with you, the landlord and, if it comes to it, the scheme.
Read a full sample.
We will send a complete report compiled against a real schedule, with the property details removed.