FettlrPrivacy
What Fettlr collects, why, and what happens to it.
Note for launch. This policy is a working draft written to describe how the product actually behaves. Have a solicitor review it against your final data flows, then delete this note.
What we hold
Two categories. First, the material compiled inside the app: the check-in schedule, the photographs taken against it at check-in and check-out, tenancy log entries, and any notes or invoices attached. Second, ordinary account and billing information for agencies - a name, a work email, an agency name, and billing history.
Why we hold it
Schedules and photographs are held to produce the report and make it available again if needed later. Account information is held to run the service and bill for it. We don't sell any of it.
Who can see it
The agency that manages the tenancy can see the record throughout. A tenant sees the schedule and their own capture. We don't route records anywhere beyond that automatically.
How long we keep it
Property records are retained while an account is active and for a defined period afterwards, so a report can be retrieved during the window a dispute might arise. You can ask for a record to be deleted sooner.
Your rights
Under UK data protection law you can ask for a copy of what we hold, ask us to correct it, delete it, or object to how we use it. Write to privacy@fettlr.app and we'll respond within a month.
Processors
We use third-party providers for hosting, payment processing and email. They act on our instructions and are bound by contract. A current list is available on request.
Changes
If this policy changes materially, account holders will be told by email before the change takes effect.